The helpful details
Everything to know before you put your feet up.
Good questions. Straight answers.
What size are the boots?
Toastmere boots are available in grey, in one size only. The drawstring lets you adjust the cuff around your ankle; it does not change the foot length. One size does not guarantee a fit for every foot.
Do I need a power bank?
No. A suitable USB wall adapter can supply the power too. A compatible power bank makes the power source portable. The boots still need to stay connected by cable for the heating to work. Power banks and wall adapters are not included.
What comes with my order?
One pair of grey Toastmere heated slipper boots per pair selected. USB power sources are not included. The two-pair bundle includes priority packing and dispatch; the three-pair bundle also includes extended 90-day returns.
Do they heat without being plugged in?
No. Unplugged, they work as ordinary insulated slippers. Heating requires a continuous connection to a suitable USB power source.
How do I use them?
Connect to a suitable USB power source, use the side control to switch on, then settle in. Follow the instructions supplied with your boots for control operation, care and use. Switch off and disconnect after use.
When will my order arrive?
Shipping is free to supported checkout destinations. Estimated delivery is 5–12 business days from order confirmation, including preparation and transit. Tracking is emailed when your order ships. Priority packing does not mean express delivery.
Can I return them?
Yes. With standard returns, tell us within 14 days of delivery, then send the items back within another 14 days. If your order includes extended 90-day returns, contact us within 90 days of delivery for return instructions. Customer pays change-of-mind return postage; we cover faulty or incorrect items. Statutory rights are unaffected.
How do the free bundle extras work?
Priority packing and dispatch is free with two or more pairs. Extended 90-day returns is also free with three pairs. With a smaller bundle, available paid extras are optional and start unticked. Delivery support for missing or damaged parcels is included with every order.
Still wondering? Talk to us.