Refund policy

Standard returns and cancellations

Contact us to cancel within 14 days after delivery. You then have a further 14 days to send the goods back. You may inspect items as you would in a shop. Please retain the original packaging where possible. We may reduce a refund for handling beyond what is necessary to inspect the goods.

Extended 90-day returns

If your order includes Extended 90-Day Returns, you may request a change-of-mind return within 90 days after delivery and send the goods back within 14 days of that request. After the standard cancellation period, items must be unused, clean and in their original condition. This service is included free in qualifying three-pair bundles or available as an optional extra. It does not extend a product warranty or limit your statutory rights.

How to return

Email us before returning items for the correct instructions and address. Do not send parcels to our correspondence address without contacting us. Change-of-mind return postage is your responsibility.

Faulty, damaged or incorrect items

Contact us with your order number and details. We arrange a remedy in line with your statutory rights and cover reasonable return costs for faulty or incorrect goods.

Refunds

Approved refunds go to the original payment method. For cancellations, we refund within 14 days of receiving the goods or evidence they have been sent back, whichever is earlier. Our standard shipping is free. Your bank may need additional time to display the refund. Contact us if you wish to cancel an optional service before it is carried out. Nothing in this policy affects your statutory rights.

Email greyfoxcommerce@fastmail.com with your order number for help.